Terms & Conditions

Orders and Timeframes

Bespoke commissions are made to order by Rebecca in her Cardiff workshop and hallmarked at either the London Assay Office or Birmingham. Due to the nature of her practice, slight variations between handmade pieces are expected. The lead-time for bespoke commissions averages on 4 – 6 weeks however this may vary based on the complexity of the piece(s), this will be discussed in the initial consultation, In some cases a follow up consultation will be arranged. Rebecca will not begin work on commissions until a deposit has been paid.

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CAD Commissions
 

Rebecca uses computer aided design in some circumstances when creating bespoke commissions or remodelling jewellery. Unless otherwise agreed a non-refundable deposit of £150 is required to proceed with any CAD designs. This fee includes up to two amendments, but printing and casting costs are additional. The design stage stakes 2 – 3 weeks, customers will be shown a digital sketch of the design from all angles and in some cases a 3D model of the proposed design. Amendments can be made at this stage incurring no extra costs, but does not include a complete re-design.  After the design is approved, a deposit of half the agreed commission total is required to continue with the process. This process takes a minimum of 6 weeks.

Repairs and Remodelling
 

Rebecca offers a full repair and remodelling service. An initial assessment will be carried out and any obvious issues relating to the items will be discussed with the client at the time. Further testing may need to be carried out to check the nature of the work and the authenticity of any gemstones for which there may be an additional cost. There are risks involved with repairing and remodelling jewellery which Rebecca will make the client aware of before work is carried out. If any unexpected damage caused by a flaw or treatment process in the clients gemstones or metal occurs, the cost to repair/replace lies with the client. All items left with Rebecca are kept in a secure safe and covered by the workshops insurance. Whilst most remodelling and repairs are carried out on site there are a few instances where jewellery will need to be sent off to another workshop to complete the work. Where jewellery is posted it is sent via Royal Mail special delivery and is fully insured in transit. You will be made aware if your jewellery will need to be sent off before you agree to any work. When reworking and remodelling clients own precious metals, slight imperfections caused by impurities in the metal may be visible in the finished piece. Due to the nature remodelling jewellery it is a non-refundable process. Rebecca can take no responsibility for metals and gemstones supplied by other parties and takes no responsibility for imperfections made visible by the process. Hallmarking of finished remodels, where applicable, is carried out at an Assay Office and Rebecca can take no responsibility for the outcome of the hallmarking stamp. Information regarding hallmarking will have been explained to the client prior to any work being carried out.

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Returns and Exchanges
 

Rebecca offers returns of items within 14 days of purchase. We cannot accept returns of earrings for hygiene reasons, this does not affect your statutory rights. No refunds or exchanges can be offered on bespoke items. Bespoke is defined as modified in any way from stock designs including but not limited to: engraving, application of a different finish, creation of pieces our of different materials to usual stock pieces, additional stones and substantial changes in length/size of piece(s). Faulty items will be repaired or replaced free of charge provided that the fault is due to a manufacturing error and occurs within the first 6 months after purchase. All items deemed faulty will be assessed by Rebecca, any item(s) displaying faults caused by wear and tear or accidental damage will not be considered faulty. Rebecca offers a repair service for these items but there will be a cost.

Ring Sizing
 

When ordering and purchasing a ring we can measure and advise on the best size for you. It is the clients’ responsibility to make sure they have chosen the correct ring size. Slight adjustments can be made to certain designs, but any major change will incur a fee for resizing unless otherwise agreed.

Cancellation Policy
 

An order can be cancelled free of charge providing no work has been undertaken. If you would like to cancel and order you can e-mail info@rebeccaoldfield.com  or call 02920 636646. If a commission or order has already been started or processed, you may incur charges for any work or postage charges relating to that order.

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Jewellery Care
 

Getting your jewellery professionally cleaned and checked is recommended once a year, Rebecca can do this in house for a small fee. Always remove jewellery before swimming or applying perfume and make up and store in the original box, separate to other items. Silver items are prone to tarnishing and various chemicals and acids will accelerate this process.  Handle gems and pearls as little as possible; the natural oils on your skin can dull the stone. Remove jewellery if you’re doing any physical sport or manual labour, including housework and gardening. Remove earrings when your hair is being styled and never wear pearl earrings or necklaces when you’re having your hair coloured as the chemicals can damage the pearls’ sheen. Even clean-looking diamonds are likely to have a sheen of natural oils from your skin and hand cream. They’ll sparkle much more after you clean them. Use a soft-bristled, non-metallic brush and a solution of detergent and water, and gently scrub them, before rinsing in a wire strainer and patting dry with a soft, lint-free cloth. Some gems, especially emeralds, are actually enhanced by oils, so don’t rub them too hard. If using an ultrasonic cleaner take care and advice as to what stones can be cleaned this way as it can cause damage to some stones such as emeralds. Some gemstones are easily cracked or chipped when knocked. Rebecca cannot accept liability for any cracks or chips that occur after purchase.

Gold and Rhodium Plating
 

All plating will eventually wear away and re-plating will be needed once every two years depending on wear. Rebecca can re-plate items in her workshop for a small fee. Please ask for more information on how to look after plated items.

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Cancellation Policy (Workshops)

Please carefully select workshop dates prior to booking to ensure you can attend date booked. Rebecca Oldfield reserves the right to cancel your course due to unexpected circumstances. If we cancel your workshop, you will be offered an alternative date or a full refund. If you cancel more than two weeks prior to the start of the course, the workshop fee will be refunded minus a £20 administration charge. If you cancel your place less than two weeks before the start of the course, your fees will not normally be refundable. If you are unable to attend the workshop due to illness (including COVID-19 self isolation or following positive test) or personal circumstances, this does not provide the right to a refund or credit. However, in some exceptional circumstances we may offer a full or partial refund. In this instance, we request that you outline the circumstances of your situation via email.

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